Asus reveals an "immediate internal review" of its 800…

(Image credit: Getty / Cesc Maymo)

Popular motherboard and PC hardware vendor Asus has confirmed it has launched an internal review and is conducting checks following a spate of hardware failure reports from its users. Last week, PC builders running the best gaming CPU on the market, the AMD Ryzen 7 9800X3D, paired with Asus motherboards, reported that their systems were failing to boot.

"We are aware of recent reports concerning AMD Ryzen™ 7 9800X3D CPUs and ASUS AMD 800-series motherboards, and we have initiated an immediate internal review," the company said in a statement. Asus says its teams "are conducting preventive checks on product compatibility and performance, working closely with AMD to validate reported cases and ensure ongoing stability and quality." The company also says it is looking into providing "timely solutions" to ensure products and services meet expected demands.

In the meantime, anyone running an Asus AMD 800-series motherboard is advised to update to the latest BIOS, either through Asus EZ Flash or BIOS Flashback, "to help ensure system stability." Asus says that any customers affected by the failures should contact Asus directly. The company says "We take this matter seriously and value our customers’ trust, and we remain committed to transparency and to ensuring our products can be used with confidence."

Follow 3DTested on Google News, or add us as a preferred source, to get our latest news, analysis, & reviews in your feeds.

TOPICS

16 Comments Comment from the forums

Gururu

Waiting for all the "nothing to look at here" responses...
Reply
Energy96

Gururu said:
Waiting for all the "nothing to look at here" responses...
Lol, it’s not an AMD problem though I’m sure you wish it was.
It’s an Asus and Asrock problem.
Personally I never liked either of those brands motherboards.
Reply
Gururu

Energy96 said:
lol, it’s not an AMD problem though I’m sure you wish it was.
It’s an Asus and Asrock problem.
Personally I never liked either of those brands motherboards.
The only thing I would wish for is that everyone would equally show support for all the products. Healthy competition = best value.
Reply
TechieTwo

IME Asus always pushes the operating envelope to get favorable reviews of their products. In the case of 3D GPU's they may just be pushing too high of voltages killing the chips.
Reply
-Fran-

Anecdotal, but I think it's fairly relevant: I have a 9950X3D and a X870E-E with zero issues.

I have all voltages and limits well enforced though, so I'm not letting Asus decide what to do with the CPU (that much). I'm wondering if this is people clicking on "OC the heck out of the CPU" and letting it rip?

Supposedly, AMD made it clear to partners to enforce the voltage limits from the last round of reported failures, so I'm wondering what this one could be about.

Regards.
Reply
Energy96

Gururu said:
The only thing I would wish for is that everyone would equally show support for all the products. Healthy competition = best value.
I support (with my wallet) whoever is offering the best product at the time.
Reply
Energy96

-Fran- said:
Anecdotal, but I think it's fairly relevant: I have a 9950X3D and a X870E-E with zero issues.

I have all voltages and limits well enforced though, so I'm not letting Asus decide what to do with the CPU (that much). I'm wondering if this is people clicking on "OC the heck out of the CPU" and letting it rip?

Supposedly, AMD made it clear to partners to enforce the voltage limits from the last round of reported failures, so I'm wondering what this one could be about.

Regards.
I have a 9950x3d on an MSI Godlike and no issues either.
I typically use Gigabyte or MSI boards.
I didn’t like Gigabytes offerings as much at the time of purchase.
Reply
txfeinbergs

Energy96 said:
I support (with my wallet) whoever is offering the best product at the time.
^ What this guy said. There is no loyalty anymore. My motto is ruthless disloyalty. I have switched from Intel to AMD and back to Intel already once, and getting ready to switch back to AMD in a few months. It makes no sense to blindly follow a company because I guarantee, they don't care about you.
Reply
TerryLaze

Energy96 said:
lol, it’s not an AMD problem though I’m sure you wish it was.
It’s an Asus and Asrock problem.
Personally I never liked either of those brands motherboards.
There is no protection mechanism in the new ryzen CPUs to prevent voltages from smoking the CPU...but it's not AMDs fault that they didn't include one....

We knew it from the first day when der8auer went to oc one of the first x3d CPUs with normal settings he was using on all previous AMD CPUs and it just died right away.
Reply
Gururu

TerryLaze said:
There is no protection mechanism in the new ryzen CPUs to prevent voltages from smoking the CPU...but it's not AMDs fault that they didn't include one....

We knew it from the first day when der8auer went to oc one of the first x3d CPUs with normal settings he was using on all previous AMD CPUs and it just died right away.
I always thought ASRock got a bad rap, but it indeed could have been as Hothardware indicates:

"ASRock's name comes up most often largely because ASRock users were the ones doing the legwork; a centralized tracking effort on Reddit within the r/ASRock community logged well over a hundred reported failures. That created the impression of an ASRock-specific problem, but failures have been reported on ASUS, MSI, Gigabyte, Colorful, and even Biostar boards as well, just without the same level of crowd-sourced bookkeeping. MSI has also previously issued a statement on this issue that echoes ASUS' above."

It's barely been over a year since the 9800X3D has been released. I have not seen a solid explanation from ASRock but I wonder if their boards will prove more safe than other makers since the BIOS updates.
Reply

Show more comments